Privacy Policy

Counterweight Capital LLC (“Counterweight Capital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit counterweightcapital.com (the “Site”), submit a form, call us, or otherwise communicate with us. By using the Site or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you voluntarily provide to us, such as when you fill out a contact form, request a cash offer, or contact us by phone, text, or email. This may include:

• Name, phone number, and email address
• Property address and property details
• Information about your situation, timeline, and reason for selling
• Any additional information you choose to share in messages or during calls

We may also automatically collect limited technical information when you visit the Site, such as your IP address, browser type, device type, referring URL, pages viewed, and the date and time of your visit. This information is collected through standard web server logs and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and evaluate your property
• Communicate with you about your submission, including follow-up questions, offers, appointments, and closing details
• Send transactional and conversational text messages and make phone calls related to your real estate inquiry, when you have consented to receive them
• Send marketing communications, including property offers and promotional messages, only when you have separately consented
• Operate, maintain, and improve the Site and our services
• Comply with legal obligations and enforce our Terms & Conditions

3. SMS / Text Messaging & Phone Calls

If you opt in to receive text messages or phone calls from Counterweight Capital LLC, you understand that message frequency varies, and message and data rates may apply. You may reply STOP at any time to unsubscribe, or HELP for assistance. Consent to receive communications is not a condition of any purchase, sale, or service.

Your mobile information, including phone number and consent, will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers in support of the services you requested (such as call-handling or CRM platforms) is permitted under the terms of this Privacy Policy. All other categories — SMS opt-in consent and phone numbers — are excluded from being shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers. With vendors who help us operate our business (such as hosting, CRM, form processing, and communication tools) and who are bound by confidentiality obligations.
• Business partners on a specific deal. With buyers, title companies, attorneys, or other parties needed to complete a transaction related to your property, and only with information relevant to that transaction.
• Legal requirements. When required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of business assets.

5. Cookies & Analytics

The Site may use cookies or similar technologies to remember preferences and understand how visitors use the Site. You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as needed to respond to your inquiry, complete any resulting transaction, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Your Choices & Rights

• Opt out of texts and calls. Reply STOP to any text message, or ask us to remove you from our call list.
• Opt out of email. Follow the unsubscribe link in any marketing email, or contact us directly.
• Access, correct, or delete. You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligations we have to retain it.

Depending on where you live, you may have additional rights under state privacy laws (for example, California, Texas, Colorado, Virginia, or other applicable jurisdictions). To exercise any of these rights, contact us using the information below.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Changes are effective when posted. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.